Terms and Conditions

SURCHARGE RATES

We believe in keeping things simple which is why you find none of our Turbo's are sold with a complex surcharge acceptance specification system, weighted in accordance with the old units condition. The price of the turbo is the final price you will pay.

We do however, ask that you pay a fully refundable surcharge if you request a unit to be shipped from stock in advance of your old unit being returned to us. Please remember this is a fully refundable deposit upon the old units return to us within three weeks of purchase and is not weighted against condition.

CONSUMER TERMS AND CONDITIONS 

1. Definitions:

1.1. In these terms and conditions the following definitions shall apply:
- "the customer" means the person who buys or agrees to buy the product.
- "unit" means a complete turbocharger assembly ready to be fitted to an engine;
- "old unit" means a used unit removed from an engine;
- "person" means a person whether natural or legal;
- "product" means a unit or any other product offered for use in cars and light vans as listed and is current at the time of the relevant sale or any other goods supplied to the customer.

The masculine includes the feminine.

2. Payment:

2.1. Payment becomes due immediately upon the date of invoice. No credit shall be given.

2.2. The total price is inclusive of VAT

3. Exchange product:

3.1. Old units will not be accepted for exchange unless they meet the following specifications:
i) the old unit must be complete and not dismantled in any way (unless by prior agreement);
ii) the old unit must not have suffered deliberate or negligent damage.

4. Surcharge:

4.1. Where it is agreed at the time of sale that an old unit will form part of the consideration provided by the customer and the old unit is not provided by the customer at the time of sale a surcharge shall be payable by the customer. The amount of such surcharge will be provided to the customer at the point of sale. Such surcharge shall be refunded to the customer provided that the old unit which is agreed will form part of the consideration is provided by the customer within 2 weeks of sale and provided that such old unit meets the specifications in clause 3 of these terms and conditions at the time it is so provided.

5. Guarantee:

5.1. In the event of the product proving defective during the period of guarantee owing to faulty material or workmanship, subject to these terms and conditions and subject to the terms set out in the warranty card, we shall (taking into account how much inconvenience is caused to the customer) either supply a replacement product or repair such defective product free of charge or provide a refund ("guarantee").

5.2. The period of guarantee is 12 months from the date of delivery of the product to the customer.

5.3. The guarantee is between the supplier and the customer extending to the first end-user of the initial sale ("first end user"). In the event that the first end-user sells the vehicle or engine to which the product is fitted, the benefit of the unexpired part of this guarantee does not automatically pass to the new owner. In order to transfer the benefit of the unexpired part of this guarantee to the owner the first end-user must apply in writing to the supplier providing the name and address of the new owner and the supplier may then at its discretion extend the benefit of the unexpired part of this guarantee to that new owner.

5.4. The supplier shall not be liable under the standard guarantee if the vehicle to which the product is fitted is not properly serviced in accordance with the vehicle manufacturer’s recommendations (but the supplier is not limiting its liability in these circumstances if the fault with the product is unrelated to the improper fitting and servicing and the supplier will consider each complaint on an individual basis to ascertain the cause of the fault).

5.5. The supplier shall not be liable under the standard guarantee if the product supplied by them and/or the engine of the vehicle to which it is fitted is/are modified to increase power output (but the supplier is not limiting its liability in these circumstances if the fault with the product is unrelated to the modification to increase power output and the supplier will consider each complaint on an individual basis to ascertain the cause of the fault).

5.6. Products supplied but not manufactured are not subject to any guarantee from the supplier but the supplier will pass on to the customer (in so far as possible) the benefit of any guarantee given by such third parties and will (on request) supply to the customer details of the terms and conditions of such guarantees issued by such third parties but (except for the circumstances mentioned in clauses 5.4 and 5.5) The supplier is not limiting its statutory liability for any fault with the product.

5.7. The guarantee shall not apply and no guarantee is given in relation to any product fitted to a vehicle which is used for any form of racing.

6. Limitation of Liability:

6.1. The supplier shall only be liable for any loss of damaged suffered by you which is a reasonably foreseeable consequence of our breach of our contract.

6.2. Without prejudice to any of the foregoing, the supplier shall not be liable for damage caused to an engine or vehicle by a failed turbocharger where such turbocharger has been used for any form of racing.

6.3. None of the above exclusions or restrictions of the suppliers liability shall apply to any claim for death or personal injury resulting from their negligence.

6.4. None of the above exclusions or restrictions effect your statutory rights.

7. General:

7.1. The contract to which these terms and conditions apply is subject to the law of England and Wales.

7.2. Acceptance of the product (whether by delivery to the customer or by the customer collecting the product) shall be deemed conclusive evidence of the customer’s acceptance of these conditions after receiving sufficient notice of their existence.

7.3. The customer shall be deemed to have accepted the product once the customer has had a reasonable opportunity to inspect the product.

7.4. The product is not designed for the purpose of racing and the supplier does not recommend the use of the product for the purpose of racing.

7.5. Any variation to these terms and conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the supplier.

7.6. If any provision of these terms and conditions is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of these provisions shall continue in full force and effect as if the illegal or unenforceable provision had been eliminated from these terms and conditions.

BUSINESS TERMS AND CONDITIONS 

1. Definitions:

1.1. In these terms and conditions the following definitions shall apply:
- "the customer" means the person who buys or agrees to buy the product.
- "Reconditioned Turbos" is a marketing site only;
- "unit" means a complete turbocharger assembly ready to be fitted to an engine;
- "old unit" means a used unit removed from an engine;
- "person" means a person whether natural or legal;
- "product" means a unit or any other product manufactured for use in cars and light vans as listed and is current at the time of the relevant sale or any other goods supplied to the customer.
The masculine includes the feminine.

2. Payment:

2.1. Payment becomes due immediately upon the date of invoice. No credit shall be given.

2.2. The price is exclusive of VAT which shall be due at the rate ruling at the date of sale.

3. Exchange product:

3.1. Old units will not be accepted for exchange unless they meet the following specifications:
i) the old unit must be complete and not dismantled in any way (unless otherwise agreed by the supplier);
ii) the old unit must not have suffered deliberate or negligent damage (unless agreed by us).

4. Surcharge:

4.1. Where it is agreed at the time of sale that an old unit will form part of the consideration provided by the customer and the old unit is not provided by the customer to the supplier at the time of sale a surcharge shall be payable by the customer. The amount of such surcharge will be provided at the point of sale. Such surcharge shall be refunded by the supplier to the customer provided that the old unit which is agreed will form part of the consideration is provided by the customer to the supplier within 2 weeks of sale and provided that such old unit meets the specifications in clause 3 of these terms and conditions at the time it is so provided.

5. Guarantee:

5.1. In the event of the product proving defective during the period of guarantee owing to faulty material or workmanship, subject to these terms and conditions and subject to the terms set out in the suppliers warranty card, the supplier shall at its option either supply a replacement product or repair such defective product free of charge ("guarantee").

5.2. The period of guarantee is 12 months from the date of delivery of the product.

5.3. The guarantee is between the supplier and the customer extending to the first end-user of the initial sale ("first end user"). In the event that the first end-user sells the vehicle or engine to which the product is fitted, the benefit of the unexpired part this guarantee does not automatically pass to the new owner. In order to transfer the benefit of the unexpired part of this guarantee to the owner the first end-user must apply in writing to the supplier providing the name and address of the new owner and the supplier may then at its discretion extend the benefit of the unexpired part of this guarantee to that new owner.

5.4. The supplier shall not be liable under the standard guarantee if the vehicle to which the product is fitted is not properly serviced in accordance with the vehicle manufacturer’s recommendations . 

6. Payment Flow and Delivery Policy

6.1 An initial payment of £49.80 is required to initiate the process. Once paid a courier will make contact and collect the turbo at your earliest convenience. The turbo will be repaired within 24 hours at which point you will be contacted to collect the balance of the repair fee. Once paid the turbo will be couriered directly to the address you require. It is our aim for the complete process to take on average 72 hours from start to finish.

7. Refund / Cancelation Policy

7.1 If you change your mind before the work is carried out, in accordance with the distance selling regulations you are entitled to a full refund. If the unit has been sent to us we will return it and the courier charge will be deducted from the refund. If the unit has not left your premises a full refund will be issued.
To request a refund please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call the number on your deposit sales receipt.
Please note for security reasons refunds must be credited back to the card that the initial payment was taken from.